Requesting deletion of your personal data
You can request access to or deletion of your personal data through SmartLess Mobile using our official personal data request form.
All requests are reviewed by our Privacy team to ensure they’re handled in accordance with applicable privacy laws.
Payment information removal
If you only want to remove a saved payment method, you do not need to submit a personal data request.
When an account is fully deactivated, all saved payment information is automatically deleted from our system.
How to submit a personal data request
You can submit your request through MyAccount in the SmartLess Mobile app or on the website.
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Log into MyAccount using the SmartLess Mobile App or website
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Enter your account email and password
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Complete the verification step
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Go to Profile settings
- In the App: More > Profile settings
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Find the section: To delete your personal data
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Select “Make a request here”
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Complete and submit the personal data request form
Can’t log in?
If you’re unable to access your account, you can submit your request using this link: Personal data request.
Follow the instructions sent to your email to complete your request.
What happens next
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You’ll receive an email confirming your request was received
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Our Privacy team will review your request
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If more information is needed, we’ll contact you directly
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Requests are typically reviewed within 10 days
Frequently asked questions
Do I need to submit a request just to remove my payment method?
No. Once a line is fully deactivated, saved payment information is automatically removed.
Can SmartLess Mobile Support delete my personal data for me?
For privacy and security reasons, requests must be submitted through the official Personal Data Request process. Our Privacy team reviews each request individually.
Who can submit a personal data request?
Eligibility depends on applicable privacy laws. Our Privacy team reviews each request and will confirm next steps if needed.