Failed payment

Last updated
Save as PDF

If your payment doesn’t go through, don’t worry – most issues can be fixed quickly with a few checks.

SmartLess Mobile has limited visibility into why a payment is declined, so the fastest way to resolve a failed payment is to review your card details or contact your card issuer for more information.

What you’ll need

A WiFi or mobile data connection
A smartphone, tablet, or desktop device
Your payment information
Your MyAccount login information

Why payments fail

Here are the most common reasons a payment may not go through:

ZIP code mismatch

Your billing ZIP code must exactly match the ZIP code your card issuer has on file.

If you recently moved or haven’t updated your billing address with your card issuer, your payment will continue to fail.

Tip: Updating your address in your SmartLess Mobile account does not update it with your card issuer.

Incorrect card information
If the card number, expiration date, CVV, or name on the card is entered incorrectly, the payment will fail.

Insufficient funds or expired card
Transactions won’t complete if your card is expired or doesn’t have enough available balance.

VPN usage
VPN’s can interfere with payment processing. Try turning your VPN off and retrying.

Bank or fraud protection block
Your bank or card issuer may block the payment for security reasons. Only your card issuer can provide details.

Unsupported cards
We do not accept prepaid cards, gift cards, and cards issued outside the U.S. or Puerto Rico.

How to fix a failed payment

Most payment issues can be resolved by updating your card information and trying again.

Using the SmartLess Mobile App

Open the SmartLess Mobile app

Complete verification

Tap More > Billing & Payment

Tap Retry Payment or Edit Payment Method

Update your card information

Tap Save Changes and retry the payment

Using MyAccount (Web Browser)

Go to MyAccount

Complete verification

Go to Dashboard

Select Billing & Payment Information

Select Retry Payment or Edit Payment Method

Update your card details or add a new card

Select Save Changes and confirm the payment

What happens next (Existing Customers)

If you already have active service:

3-day grace period: You have three days to make your payment without losing service.

Service pause: After three days, service is paused until your payment is successful.

Automatic reactivation: Service automatically resumes once your payment goes through.

Billing cycle reset: Your billing cycle resets to the date your successful payment is processed.

If your payment still fails after updating your information, the fastest way to get answers is to contact your card issuer directly.