Troubleshooting Roaming

Your plan and travel add-ons

If you are traveling outside the U.S. and you would like to use your SmartLess Mobile services, you’ll need to purchase a Travel Pass to be able to make calls or use data while you’re away.  Our Travel Passes are available in over 200 countries worldwide. 

Fun fact: Even if your plan doesn’t include roaming data, you’ll still have access to the SmartLess Mobile App and website—so if you forget to grab a Travel Pass before takeoff, no worries. You can add one the moment you land. See? We’ve got you covered, wherever you are. 

Phone settings

When you’re traveling, your phone’s in unfamiliar territory. It’s best to double check a few settings to ensure it’s set up to connect to the right roaming partner(s) when you’ve reached your destination.  

Enable Automatic Network Selection/Search 

iPhone 

1. Settings 

2. Cellular 

3. Tap on your phone number under SIMs 

4. Network Selection 

5. Ensure “Automatic” is enabled 

Android

Steps may differ by manufacturer

1. Settings 

2. Connections/network 

3. Tap on SIMs and tap your phone number under SIMs 

4. Ensure “Automatically select network” is enabled 

Enable Data Roaming 

If you’re able to call and text, but can't connect to the Internet (check emails, stream music or video, post on social media), there’s a good chance that Data Roaming hasn’t been enabled on your phone. 

iPhone

1. Settings 

2. Cellular 

3. Cellular Data

4. Toggle Data Roaming to ON 

Android (steps may differ by manufacturer)

1. Settings 

2. Network and Internet

3. Tap on SIMs and tap your phone number under SIMs 

4. Toggle Roaming or Data Roaming to ON 

 

Have all these settings enabled? Try a good ol’ fashioned restart – hey we wouldn’t recommend it if it didn’t often work!