Troubleshooting your Network Connection

Coverage and weak signal 

Start by checking our coverage map to double-check if you’re in an area with SmartLess Mobile service. Keep in mind, tall buildings, thick walls, terrain, trees, even weather can all affect coverage and the signal strength your phone receives.  

Phone settings 

First things first – try restarting your phone. It’s a good way to clear any minor issues and give your phone the short break it deserves. There’s a good chance that it fixes your connection issue. 

Ensuring your phone is set to automatically select networks. This lets your phone find and connect to the right SmartLess Mobile signal without you needing to lift a finger. Just like a car with an automatic transmission choosing the right gear at the right time – your phone will search available networks for you and make sure you’re connected to SmartLess Mobile, or our preferred partner network when you’re traveling abroad.

iPhone 

1. Settings 

2. Cellular 

3. Network Selection 

4. Make sure Automatic is ON 

Android (steps may differ by manufacturer)

1. Settings 

2. Connections/Network 

3. Mobile Networks 

4. Network Operators 

5. Make sure Select Automatically is ON 

Subscription and billing 

If none of your plans on your account are connecting, it might be your subscription.  No worries— It’s okay, it happens to the best of us. Just log into MyAccount or download the SmartLess Mobile app and head to the Payment and Billing page to check if your payment method has expired. Update your payment method and you’ll be back up and running in no time. 

Still scratching your head? Give us a shout, we’ll try and help you out.