Change your PIN
When you first join SmartLess Mobile, you are asked to create a 6-digit PIN during activation. If you can’t remember it now, don’t sweat it—this guide is for you. Your 6-digit PIN is super important. You’ll need it anytime you contact the SmartLess Mobile Team. Keep it safe. Don’t share your PIN with anyone (not even your best friend).
Forgot your PIN?
No problem—you can reset it anytime in the SmartLess Mobile app or MyAccount. You'll need to verify your account with a verification code that will be sent to you via SMS or email.
You’ll be asked to verify your identity:
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Using a passkey? You’ll sign in with Face ID, fingerprint, or your screen lock
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Not using a passkey? You’ll get a verification code via SMS or email
To reset your PIN
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Open the SmartLess Mobile app or go to MyAccount
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Go Update Account PIN
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Tap Forgot Account PIN
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Complete identity verification (passkey or code)
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Enter your new 6-digit PIN
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Tap Reset Account PIN to finish
Changing your PIN updates it for all lines and members on your subscription.
Know your PIN and just want to change it?
If you remember your current PIN and simply want to update it, here’s how:
To change your PIN
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Open the SmartLess Mobile app or go to MyAccount
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Go Update Account PIN
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Enter your current 6-digit PIN
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Enter a new 6-digit PIN
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Tap Update account PIN
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Confirm the new pin.
This change applies to all lines and members on your subscription.
Pick something easy for you to remember, but hard for anyone else to guess. Avoid:
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Repetitive numbers (like 111111)
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Common sequences (like 123456)
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Anything tied to personal info (like your birthday)