Troubleshooting your network connection

Step 1: Check coverage and signal strength 

Confirm you’re in an area with SmartLess Mobile coverage using our coverage map. 

Even in covered areas, signal strength can vary due to: 

• Tall buildings 

• Thick walls 

• Terrain or trees 

• Weather conditions 

If possible, try moving to a different location or closer to a window and check if your connection improves. 

Step 2: Restart your phone 

A quick restart can resolve temporary glitches and refresh your network connection. Often, this alone fixes the issue. 

Step 3: Make sure Automatic Network Selection is enabled 

Your phone should be set to automatically select networks. This allows it to find and connect to the SmartLess Mobile network without manual input. 

When automatic selection is on, your phone: 

• Connects to SmartLess Mobile when available 

• Switches to a preferred partner network when needed (such as while traveling) 

Using iPhone

1. Open Settings 

2. Tap Cellular 

3. Tap Network Selection 

4. Make sure Automatic is turned On 

Using Android

1. Open Settings 

2. Tap Network & Internet (or Connections) 

3. Tap Mobile Networks 

4. Tap Network Operators 

5. Make sure Select automatically is turned On 

Note: Steps may vary slightly depending on your Android device and software version. Use the Settings search bar if you don’t see these options. 

Step 4: Check your subscription and billing status 

If none of your lines are connecting, your account status may be the cause. 

1. Log in to MyAccount or the SmartLess Mobile app 

2. Enter your account email and password 

3. Complete the verification step 

4. Go to Billing and payment information 

5. Confirm your payment method is active and up to date 

If a payment method has expired, updating it will restore service once billing is resolved. 

Need help? 

If your connection still isn’t working after these steps, contact us for assistance.