WiFi Calling
WiFi Calling lets you make and receive calls using a WiFi network instead of a cellular signal. It’s helpful in places where cell service may be weak, like basements, rural areas, or buildings with thick walls.
Once WiFi Calling is enabled, your phone will automatically use WiFi for calls when it’s available.
What you’ll need
To use WiFi Calling, make sure you have:
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A strong WiFi connection
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A compatible phone
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WiFi Calling turned on in your phone’s settings
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An up-to-date Emergency 911 (E911) address
How to turn on WiFi calling
On iPhone
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Open Settings
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Tap Cellular
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Tap WiFi Calling
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Turn WiFi Calling on this iPhone to ON
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Follow the prompts to add or confirm your Emergency 911 (E911) address
Tip: If you see an error when trying to enable WiFi Calling on your iPhone, try restarting your device to resolve the issue.
On Android
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Open Settings
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Tap Network & Internet or Connections (depending on your device)
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Tap SIMs > Select your SmartLess Mobile number
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Tap WiFi Calling and toggle it On
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Enter or update your Emergency Address (E911) if prompted
Note: Menu names can vary slightly depending on your phone or Android version.
Managing your E911 address
Keeping your E911 address current helps emergency services locate you if you call 911 using Wi-Fi Calling.
Using MyAccount (browser)
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Go to MyAccount and sign in with your email and password
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Complete the verification step
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From the Dashboard select Manage Plan
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Select Addresses
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Tap E911 Address
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Enter your new information and save
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Select Update address to save your changes
Using the SmartLess Mobile app
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Open the SmartLess Mobile app
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Sign in with your account email and password
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Complete the verification step
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From the Dashboard select Manage Plan
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Select Addresses
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Tap E911 Address
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Enter your new information and save
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Select Update address to save your changes
Emergency 911 and WiFi calling
When you use WiFi Calling to dial 911, your call is routed using the Emergency 911 (E911) address on your account. This helps emergency services know where to send help if needed.
Because WiFi Calling relies on this address instead of your phone’s GPS or cellular network, it’s important that the address on file matches the location where you’re using WiFi Calling.
If you move or start using WiFi Calling from a new location, make sure to update your E911 address in MyAccount so emergency services can locate you accurately.
For more details about how 911 and E911 work with WiFi Calling, please visit our 911 and E911 Disclosure.
Location-based services
Location-based calling and messaging features are not available over WiFi Calling.
Getting started
Once WiFi Calling is turned on and your E911 address is confirmed, you’re all set. Your phone will automatically use WiFi to make and receive calls whenever a WiFi network is available.
WiFi Calling also works while traveling, learn more in WiFi Calling abroad.