Ordering a replacement SIM Kit

What you’ll need 

Before requesting a replacement SIM kit, make sure you have: 

• Your SmartLess Mobile account information (email or phone number) 

• Your account PIN  

• An updated shipping address in MyAccount  

Note: We cannot update your shipping address for you, so confirm it is accurate before requesting a replacement. 

When you might need a replacement SIM Kit 

• Your SIM card is lost or damaged 

• Experiencing shipping delays 

• Switching from eSIM to a SIM kit 

Who can request a new SIM kit 

Only the account Admin can request a replacement. All SIM swaps must be completed by the SmartLess Mobile Team. 

How to get a replacement SIM Kit 

Step 1: Confirm your shipping address 

Log in to MyAccount or the SmartLess Mobile app and verify your shipping address. Update it if needed before requesting your replacement. or detailed instructions, see: Change your address.

Step 2: Contact the SmartLess Mobile Team 

Once your address is correct, reach out to us. We’ll authenticate your account and place the replacement SIM kit order. 

Step 3: Track your shipment 

After your SIM ships, you’ll receive a UPS tracking number via email. Use the UPS website to track your shipment and see the estimated delivery date. 

Step 4: Activate your new SIM 

When your SIM kit arrives, contact us for help activating it.