Shipping and delivery
When you order a SmartLess Mobile SIM Kit, we work hard to get it to you quickly and keep you informed every step of the way. Below is everything you need to know about shipping, delivery times, tracking, and what to do if your shipment is delayed or missing.
What you’ll need
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A valid physical street address (PO Boxes are not supported)
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Access to the email used during checkout
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Your SmartLess Mobile MyAccount login
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Your order confirmation or tracking number (once available)
Where we ship
SmartLess Mobile currently ships to:
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The lower 48 states
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Hawaii
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Puerto Rico
At this time, we do not offer service or ship to Alaska.
Shipping timelines
We offer fast and free 2-day shipping to most locations so you can start enjoying your service as soon as possible. Orders placed on Saturday or Sunday will ship the following Monday.
How to track your order
Once your order ships, you’ll receive a tracking number via email, and it will also appear in your MyAccount dashboard.
To check your order status:
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Find your tracking number in your shipping confirmation email or MyAccount
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Go to the UPS tracking page
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Enter your tracking number and select Track
The UPS tracking page shows the estimated delivery date and latest updates. This is the same tracking information our Support team has access to.
Updating your shipping address
You can update your shipping address in the SmartLess Mobile app or MyAccount. Keep in mind that we cannot reroute or expedite shipments once they are on the way. For step-by-step instructions, see: Change your address.
If you’re ordering a SIM Kit for a new plan:
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Update your shipping address in MyAccount
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Then either:
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Place a new order for a new line, or
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Contact the SmartLess Mobile Team to have a SIM Kit reshipped
If you’re replacing a SIM Kit on an existing line:
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Update your shipping address in MyAccount
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Contact the SmartLess Mobile Team to have a replacement SIM Kit reshipped
Common questions
How do I track my order?
You can track your shipment on UPS using the tracking number provided in your email or MyAccount dashboard.
I haven’t received my tracking information. What should I do?
Tracking details are usually sent shortly after your order is processed. Check your spam or junk folder first. If you still don’t see it, contact the SmartLess Team.
Why isn’t my tracking information updated?
Tracking updates can take up to 24 hours. Minor delays may occur during shipping, but if you’re unsure, contact us.
Do you offer expedited or same-day shipping?
We don’t offer expedited or same-day shipping for SIM kits, but if your phone supports eSIM, you may be able to activate the service immediately without waiting for delivery. Check if your device is eSIM-compatible
What if my order is late?
Weather, holidays, or high-demand periods can occasionally slow shipping. Check your tracking info for the latest updates. If your order hasn’t arrived after 24 hours beyond the estimated delivery date, reach out to the SmartLess Mobile Team.
Can I get a delivery confirmation?
Delivery confirmation emails are not sent, but you can always check the tracking information on the UPS website to confirm delivery.
Can I ship to a PO Box?
No, please use a physical street address.
Need help?
If you experience any delivery issues not covered here, the SmartLess Mobile Team is ready to help.