Shipping and delivery
We’re excited to get you connected—quickly and hassle-free! Here’s everything you need to know about our shipping process.
Fast and reliable shipping
We offer fast and free 2-day shipping to most locations, so you can start enjoying your service as soon as possible. Orders are processed Monday through Saturday. If you place your order on a Saturday or Sunday, it will ship the following Monday.
Where we ship
We currently ship to:
- The lower 48 states
- Hawaii
- Puerto Rico
At this time, we do not offer service or ship products to Alaska.
Where is my order?
How do I track my order?
You can easily track your order by visiting UPS website for real-time updates. Just enter your tracking number to see the latest updates.
I haven’t received my tracking info - what now?
Tracking details are usually sent to your email shortly after your order is processed. If you don’t see anything, take a quick look in your spam or junk folder—just in case it ended up there. Still nothing? Reach out to the SmartLess Team and we’ll make sure you’re taken care of.
My tracking link isn’t updating. What does this mean?
Sometimes tracking updates take up to 24 hours to show. If things are still stuck after that, it might be a shipping delay. Feel free to reach out to us if you’re unsure!
Do you offer expedited or same-day shipping?
We don’t offer expedited or same-day shipping for physical SIMs, but if your phone supports eSIM, you can skip the wait and activate the same day.
Check if your device is eSIM-compatible and get started instantly.
Are there any delays I should know about?
Weather, holidays, or high-demand periods can slow things down a bit. For the latest, keep an eye on your tracking info—that’s your best source for updates.
What if my order is late?
Weather, holidays, or high-demand periods can slow things down a bit. For the latest, keep an eye on your tracking info—that’s your best source for updates. If your order hasn’t arrived, give it another 24 hours (delays happen!). Still nothing? Reach out to the SmartLess Mobile Team.
Good to know
Please note that you will not receive a delivery confirmation email. To confirm delivery, simply check the tracking information on the UPS website. Additionally, we are unable to accept PO Box addresses for delivery.