Transferring your number to SmartLess Mobile

Planning to transfer (port) your number during setup? 

When you activate your SmartLess Mobile plan, choose “Transfer My Number” and enter your details. That’s the only time you can bring your number over—so don’t skip it! 

How to transfer (port) your number

Step 1: Purchase a SmartLess Mobile plan 

• Get a new SmartLess Mobile SIM or eSIM by activating a new plan. 

Step 2: During setup, choose “Transfer My Number” 

• Enter your number transfer info from your current carrier: 

• Phone number – Must still be active 

• Account number – Usually found on your bill or online account 

• Number Transfer PIN – Sometimes called a “port-out PIN” 

• Billing ZIP code – The one linked to your current account 

Need help finding this info? Check out our A-Z Carrier List step-by-step instructions by carrier.

Step 3: Wait for confirmation 

• We’ll let you know once your number has successfully transferred. 

• Most mobile numbers transfer within a few minutes to a few hours. 

• Landline numbers can take up to 5 business days. 

Step 4: Cancel your old service 

• Once you're up and running on SmartLess Mobile, make sure your account is cancelled with your previous carrier—unless they do it automatically. 

Already activated with a new SmartLess Mobile number? 

We get it—sometimes you start fresh and then think, “Actually, I want my old number back.” 

If your SmartLess Mobile plan is already active with a new number, that number can’t be swapped or overwritten. But no worries—you can still bring your old number over by starting a new activation. 

Here’s how: 

Step 1: Start a new activation 

• Log in to your SmartLess Mobile account 

• Activate a new line (SIM or eSIM) 

• This time, select “Transfer My Number” during setup 

Step 2: Complete the transfer 

• Enter the account info from your previous carrier and wait for the transfer to go through 

• Most mobile numbers transfer within a few hours 

• Landlines can take up to 5 business days 

Step 3: Cancel your original SmartLess plan (optional) 

• Once your old number is active on the new plan, you can cancel the original one if you don’t need it anymore 

Why can’t I just swap numbers on my existing plan? 

Once a number is tied to an active plan, it can’t be replaced with a number from another carrier. This helps keep your number secure and our system running smoothly. So if you're bringing a number over, it needs to happen during setup—or by activating a new plan. 

Need help? 

Still not sure what to do? Our SmartLess Mobile team is here for it. You can reach us here.