Update a number transfer
If a phone number transfer (also known as a number port) doesn’t go through, it usually means some information needs to be updated. This can happen if a detail was entered incorrectly, the transfer was submitted on the wrong line, or additional information is needed from the previous carrier.
When this occurs, a Number Transfer Error message will appear on the Dashboard in MyAccount or the SmartLess Mobile app. Email updates will also be sent if action is required or once the number has successfully transferred.
In most cases, the transfer can be corrected by updating the details and resubmitting the request. An account Admin or the invited Member on the line can update and resubmit a number transfer.
When a number transfer needs to be cancelled
In some situations, the transfer can’t be updated and must be cancelled instead. This may apply if the phone number entered had a typo, the transfer was started on the incorrect line, or you no longer want to move the number to SmartLess Mobile.
To cancel a number transfer, contact the SmartLess Mobile Support team. Once the transfer is cancelled, a new request can be submitted if needed.
What you’ll need
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SmartLess Mobile account email and password
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Access to MyAccount in a browser or the SmartLess Mobile app
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Number transfer information from your previous carrier:
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Phone number
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Account number
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Number transfer PIN
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Billing address
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How to update number transfer
Using the SmartLess Mobile app
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Open the SmartLess Mobile app
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Enter your account email and password to log in
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Complete the verification process
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On your dashboard, look for the Number Transfer Error notification
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If it isn’t visible, swipe right — the card may be partially hidden off-screen
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Select Update/Resubmit Transfer Request
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The Transfer your number page will display. Enter the updated details to complete the transfer
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Select Submit request
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After submitting, Number transfer request sent will display
Using MyAccount
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Go to MyAccount in your browser
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Enter your account email and password to log in
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Complete the verification process
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On your dashboard, look for the Number Transfer Error notification
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If it isn’t visible, swipe right — the card may be partially hidden off-screen
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Select Update/Resubmit Transfer Request
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The Transfer your number page will display. Enter the updated details to complete the transfer
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Select Submit request
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After submitting, Number transfer request sent will display