What to do after your number transfer is complete

Step 1: Remove your old SIM 

Now that your number has moved to SmartLess Mobile, your old carrier’s SIM is no longer needed. 

If your old SIM was a physical SIM card

1. Power off your device 

2. Locate the SIM card tray on your phone 

3. Use a SIM ejector tool or paperclip to open the tray 

4. Remove the old SIM card 

If your old SIM was an eSIM

Delete the old eSIM from your device settings. 

Using iPhone

1. Open Settings 

2. Tap Cellular 

3. Under SIMs, select your old carrier 

4. Tap Erase eSIM 

Using Android

1. Open Settings 

2. Tap Network & Internet (or Connections) 

3. Tap SIMs 

4. Select your old carrier 

5. Tap Erase eSIM 

Note: Steps may vary slightly depending on your Android device and software version. Use the Settings search bar if you don’t see these options. 

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Step 2: Complete your SmartLess Mobile activation 

Your next steps depend on whether you’re using an eSIM or a physical SIM card. 

If you ordered a SmartLess Mobile eSIM 

1. Go to MyAccount in your browser or Open the SmartLess Mobile app  

2. Enter your account email and password to log in 

3. Complete the verification step 

4. Look for the activation notification on the dashboard 

5. Select Install eSIM and follow the prompts to complete setup 

6. Once installation is complete, your SmartLess Mobile service will be ready to use. 

Need help? See our step-by-step guide: Installing your eSIM 

If you ordered a SmartLess Mobile SIM card 

If you haven’t already inserted your new SIM card, do so now 

1. Power off your device 

2. Locate the SIM card tray on your phone 

3. Use a SIM ejector tool or paperclip to open the tray 

4.  Place your SmartLess Mobile SIM card it in the tray with the gold contacts facing down. 

5. Reinsert the tray 

6. Power your device back on 

Need help inserting your SIM?  How to insert your SIM card 

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Step 3: Enable 5G and roaming 

Important: To get the best coverage and performance, make sure 5G and roaming are enabled on your device. 

Enable 5G 

Using iPhone (iPhone 12 or newer – iPhone 11 and older do not support 5G)

1. Open Settings 

2. Tap Cellular 

3. Select your SmartLess Mobile line 

4. Tap Cellular Data Options 

5. Tap Voice & Data 

6. Choose 5G Auto (recommended) or 5G On 

7. Check for the 5G icon in your status bar 

Using Android

1. Open Settings 

2. Tap Network & Internet (or Connections)> SIMs 

3. Select your SmartLess Mobile line 

4. Tap Preferred Network Type  

5. Select 5G 

6. Check for the 5G icon in your status bar 

Note: Steps may vary slightly depending on your Android device and software version. Use the Settings search bar if you don’t see these options. 

Enable roaming

Using iPhone

1. Open Settings 

2. Tap Cellular 

3. Select your SmartLess Mobile line 

4. Tap Cellular Data Options 

5. Toggle Data Roaming on 

Using Android

1. Open Settings 

2. Tap Network & Internet (or Connections) 

3. Select SIMs 

4. Select your SmartLess Mobile line 

5. Toggle Roaming on 

Note: Steps may vary slightly depending on your Android device and software version. Use the Settings search bar if you don’t see these options. 

You’re all set 

Your phone is ready to go. The easiest place to manage your subscription is through the SmartLess Mobile app. 

Have questions? We’re here to help — visit our contact page to reach our support team.