How to activate your SmartLess Mobile plan - eSIM

What you’ll need 

• A device that supports eSIM 

• A WiFi connection during activation 

• Access to the SmartLess Mobile app or MyAccount in a web browser 

• Access to the email used to sign up 

If you are transferring your number, you will also need: 

• Account number from your previous carrier 

• Transfer PIN 

Step 1: Log in and start activation 

1. Open the SmartLess Mobile app or go to MyAccount on your browser 

2. Enter your email and password to log in 

3. Enter the verification code sent to your email 

4. Locate the Start Activation notification on your dashboard. If you don’t see it immediately, swipe right — sometimes the card is partially hidden off-screen 

Step 2: Secure your account 

• Create a 6-digit Account PIN. This PIN will be used whenever you contact SmartLess Mobile Support. 

Step 3: Enter your E911 address 

• Provide your E911 address for emergency services. This ensures emergency responders receive accurate location information. 

If you need help, refer to the WiFi Calling article for additional guidance. 

Step 4: Choose how you want your number set up 

At this stage, you’ll decide whether to transfer an existing number or receive a new one. 

Option 1: Transfer your existing number

1. Select Transfer your number and follow the prompts outlined in the How to transfer a number guide 

2. Once submitted: 

• Wait for the transfer to complete 

• You’ll receive an email when it’s ready 

• Return to MyAccount to continue activation 

Option 2: Get a new number

1. Select Get a new number 

2. Enter your ZIP code to determine the area code 

3. Choose your preferred area for your number 

4. Your phone number will be assigned automatically based on your selection (specific numbers cannot be chosen) 

If you chose a new number, you can continue immediately to the final activation step. 

Step 5: Install your eSIM 

If continuing from new number activation: 

• You may be prompted to install the eSIM automatically 

• We recommend using the QR code for installation 

• Ensure you scan the QR code using the camera of the device that you want your SmartLess Mobile line installed on 

• For detailed guidance, see the Installing your eSIM article

If returning after a number transfer:

• Look for Start eSIM installation on your dashboard 

• Click the notification and follow instructions 

• For detailed guidance, see the Installing your eSIM article

Step 6: Confirm your activation 

• Make a test phone call 

• Send a text message 

• Use mobile data 

If all three work, your SmartLess Mobile line is ready to go!